CVS Pharmacy – Exceptional Customer Service with Good Samaritan Van

CVS has done something remarkable with their customer service. It’s a gesture that does not have anything to do with their core business but it has everything to do with helping people. It’s simply a program that does great things for people in need. Enter, the CVS Good Samaritan Van. This Good Samaritan Van drives around the northeastern United States searching for people on the side of the road that may be in need of a tire fix or a battery charge. It celebrates 30 years in service and over 1 million lives have been helped through this program. Over 7,000 thank you letters are generated yearly from people that have been assisted by this program. Talk about word of mouth and these experiences spreading to others? Imagine a CVS Good Samaritan Van helping you on the side of the road instead of AAA or a dear friend. I can honestly say, I’d be shocked! CVS does do this to help service one of their overall visions, to “improve the quality of human life.” Read the full story here.

Help is on the way!

Help is on the way!

The program, sponsored by CVS/pharmacy, provides free roadside assistance in 9 major markets -

WOONSOCKET, R.I., Feb. 6 — If you have ever been stuck on the side of the road with a flat tire, a dead battery, or other vehicular emergency, you are probably familiar with the feeling of relief that comes when help arrives. For the last 30 years, the CVS Samaritan Van program has provided that help and relief to more than a million drivers in need of roadside assistance.

CVS/pharmacy, the retail division of CVS Caremark, launched its CVS Samaritan Van program in Rhode Island 30 years ago on February 6, 1978, the same day that the “Blizzard of ’78″ struck the Northeast. The single vehicle and its driver immediately began to provide assistance to motorists who became stranded by the sudden storm.

Thirty years later, a fleet of CVS Samaritan Vans, patrolling highways around nine major U.S. cities, have traveled more than 10 million “help miles” and assisted more than a million people. The distinctive white vans with the red “CVS/Samaritan” logo have become a familiar site to commuters in Boston, Charlotte, Chicago, Cincinnati, Cleveland, Detroit, Indianapolis, Providence, and Washington, D.C.

“By working in cooperation with local transportation departments, metro traffic centers, law enforcement and other emergency responders, our highly trained CVS Samaritan Van drivers provide welcome roadside assistance and support,” said Eileen Howard Dunn, Senior Vice President of Corporate Communications and Community Relations at CVS Caremark. “By helping to keep people safe on our nation’s highways, the CVS Samaritan Van program is part of our company’s Vision to strive to improve the quality of human life.”

CVS Samaritan Van drivers, who are ASE-certified in motor vehicle repair and are also licensed EMTs, are capable of making numerous on-site repairs, administering medical help, or using their communications equipment to summon police, rescue vehicles or tow trucks. All repairs, supplies and aid they provide are free-of-charge.

Public response to the CVS Samaritan Van program is overwhelming. More than 7,000 “thank you” letters and emails are received every year from people who have been assisted by the program.

Sample comments from motorists assisted by CVS Samaritan Vans:

“I just wanted to send you a note to express my sincere gratitude for helping my husband who was stranded in the middle of the highway. I was terrified that he would get hit by another car while sitting there. I have seen the CVS vans on the highway in the past so I did a search on the internet and found the number. I spoke to Paul who was extremely polite and helpful. Within 10 minutes Tim Sullivan reached my husband, helped him out and he was on his way again. If that wasn’t impressive enough, Paul called me back to update me! This is quality service that you just don’t get anymore and it was free which I didn’t know. One thing is for sure, I have always used CVS for my pharmacy needs but now I won’t go to another pharmacy for anything ever!”

“Thank you for being there just when we needed you. Your service is invaluable to stranded people. Without you, we would have had to wait 45 minutes in rush-hour traffic for assistance, which would have been very scary.”

“Ernest (driver) was a lifesaver. I had a flat tire and my lug wrench kept slipping on the lug nut. Ernest had the correct tool and I was on my way. He saved me from calling a tow truck. Thanks!”

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